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CALL CENTER Here are some articles relating to this new industry that were published in Connections Magazine. 09/96 - Call Centers: Enhanced Telephone Services -Tony Murray 07/98 - Beginner's Guide to Order Entry - Ruth Goldenburg 03/99 - Call Center Opportunity on the Internet -Kevin Beale 11/99 - Interactive Answering Service -Tony Murray 01/00 - Moving Call Centers to the Internet -Barbara Fox 07/00 - Now That I'm Web-Enabled, How Do I Get Customers -West, Fromm, Brummer, Walker 09/00 - Web Contact Enters, A Whole New Language - Irene Cash 01/01 - Wireless, PDAs and The Call Center of the Future - Jim Becker 03/01 - The Four Tools for E-Customer Contact - Gary Blasiar Top of page!
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Tas Marketing